HELP & SUPPORT
We're here to assist you with any questions you might have about our products and services.
How We Can Help
We offer multiple support channels to ensure you get the assistance you need, when you need it.
Ways To Get Help
Choose the support option that works best for you. Our team is ready to assist with any questions or concerns.
Frequently Asked Questions
- Find answers to common questions
- Browse by category or search
- Detailed explanations and guides
- Available 24/7
Live Chat Support
- Real-time conversation with support agents
- Available Monday-Friday, 9am-6pm PKT
- Quick responses to urgent questions
- Ability to share screenshots and files
Email Support Details
- Detailed responses to complex inquiries
- Response time within 24 business hours
- Support ticket tracking system
- Ability to attach files and images
Help Resources
Access our knowledge base and tutorials to find quick solutions to common issues and learn more about our products.
Knowledge Base Articles
Our comprehensive knowledge base contains hundreds of articles covering everything from product care instructions to ordering processes and account management.
Searchability
Article Depth
Update Frequency
Visual Guides
Popular Topics:
Video Tutorials
Our video library offers step-by-step visual guides for product care, measurement instructions, and design processes. Watch our experts demonstrate techniques and share tips to get the most from your apparel.
Video Quality
Accessibility
Content Range
Learning Value
Popular Videos:
Product Manuals & Guides
Access comprehensive documentation for all our product lines, including detailed specifications, care instructions, and material information. Our downloadable PDFs provide everything you need to know about your apparel.
Documentation Depth
Accessibility
Language Options
Print Friendly
Available Documents:
Interactive Size Guides
Our detailed size guides help you find the perfect fit for every team member. With sport-specific measurements, conversion charts, and interactive tools, ordering the right sizes has never been easier.
Measurement Accuracy
Product Coverage
International Sizing
Mobile Friendly
Featured Guides:
Frequently Asked Questions
Find answers to the most common questions about our products, ordering process, and policies.
How do I reset my password?
To reset your password, please follow these steps:
- Go to the login page
- Click the "Forgot Password" link below the login form
- Enter the email address associated with your account
- Check your email for a password reset link
- Click the link and follow the instructions to create a new password
If you don't receive a password reset email within a few minutes, please check your spam folder or contact our support team for assistance.
Where can I track my order?
You can track your order in several ways:
- Log into your account and view the "Order History" section
- Click the tracking link in your shipping confirmation email
- Contact our customer support team with your order number
Please note that tracking information may take 24-48 hours to appear after your order has been shipped.
How do I contact customer support?
You can contact our customer support team through multiple channels:
- Live Chat: Click the chat icon in the bottom right corner of any page on our website during business hours (M-F, 9am-6pm PKT)
- Email: Send an email to sales@hamcowear.com
- Phone: Call us at +92 316 888 5858 (M-F, 9am-5pm PKT)
- Contact Form: Fill out the contact form below on this page
Our support team typically responds to all inquiries within 24 business hours.
What is your return policy?
Our return policy varies by product type:
- Stock Items: May be returned within 30 days of receipt if unused and in original packaging
- Custom Orders: Custom-designed items cannot be returned unless defective
- Defective Items: Can be returned or exchanged within 90 days with proof of purchase
To initiate a return, please contact our customer service team or visit the "Returns" section in your account dashboard. For complete details, please view our Return Policy page.
Can I speak to a manager?
Yes, if you need to speak with a manager or supervisor:
- Call our customer service line at +92 316 888 5858 and request to speak with a manager
- Email sales@hamcowear.com with your concerns
- If you're already speaking with a support agent via phone or live chat, you can request an escalation to a manager
Our management team is committed to resolving any issues that our support team cannot address to your satisfaction.
Contact Our Support Team
Fill out the form below to send a message to our customer support team. We'll get back to you within 24 hours.
We're Here To Help
Our customer support team is available to assist with any questions or concerns you might have about our products and services. We're committed to providing exceptional service and quick, helpful responses.